RETURNS & REFUNDS

We're sorry if you didn't love your product from PRYDOR!

For full information on our refund policy, please read below:

• There is no extra cost for exchanges, although exchanges are subject to availability.
• Please note that for Bundle Purchases, individual items cannot be returned separately.
• Please note we only offer refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of order. This is for hygiene reasons.
• We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.
• Any items that are not returned as new as per the above guidelines we won't be able to refund your product
• If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.
• Refunds will be paid into the account that was used on the original order.
• Card refunds can take between 5 - 10 days to show into your account.
• For any additional information, please email support@prydorbeauty.com

FURTHER REFUND INFORMATION & NON-REFUNDABLE ITEMS

Faulty Items

If an item is delivered to you that is not fit for purpose it is considered as faulty goods. Natural wear & tear through use is not considered as a faulty good.

If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you ordered the product.